Privacy policy

Information We Collect

When you visit our website, we may collect basic information such as:

  • Your browser type

  • IP address

  • Time zone

  • Pages you visit

  • How you use the website

  • Cookies and similar tracking data

When you place an order, we collect the information needed to process and deliver your purchase, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Payment information

How We Use Your Information

We use your information to:

  • Process and deliver your order

  • Send order confirmations and updates

  • Communicate with you about your purchase

  • Provide customer support

  • Reduce fraud and security risks

  • Improve our website and services

  • Send marketing messages, only where permitted or where you have agreed to receive them

Cookies and Analytics

Our website uses cookies and similar tools to help the site work properly, understand how customers use the site, and improve the shopping experience.

We may use services such as Shopify and Google Analytics to help operate the website and understand customer activity.

You can disable cookies in your browser settings, but some parts of the website may not work properly.

Sharing Your Information

We only share your personal information where needed to operate our business, including with:

  • Shopify, which powers our online store

  • Payment providers

  • Delivery and logistics partners

  • Analytics and marketing service providers

  • Authorities, if required by law

We do not sell your personal information.

Marketing

If you agree to receive marketing from us, we may send you information about our products, offers, or updates.

You can unsubscribe from marketing messages at any time.

Data Retention

We keep your order information for our business records unless you ask us to delete it, or unless we are required to keep it for legal, tax, accounting, or regulatory reasons.

Your Rights

You may contact us to ask for access to your personal information, or to request that it be corrected, updated, or deleted.

Minors

Our website is not intended for children under the age of 16.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

For questions about this Privacy Policy, or to make a privacy request, please contact us:

Email: pluvial@pluvialplus.com

pluviAL+ Water Filters
Pluvial Plus